Frequently Asked Questions
Q: Are you accepting new patients?
A: Yes! We are currently accepting patients of all ages (6 months to 100+). The website is full of information about the practice and the services offered. If you are unable to find the answer, please do not hesitate to call us at 913-491-0077, or email us at [email protected].
Q: I haven't been to the dentist in a really long time. What can I expect on my first visit?
A: A lot of welcoming faces! At our office, we have a policy that we will never scold or make you feel bad for not going to a dentist in a long time. There is no need to be embarrassed or ashamed. We look at it as a great opportunity for a fresh start, no matter how long it's been. On your first visit, you can expect a lot of dialogue to discuss your concerns with your teeth, gums, smile and any concerns or apprehensions you might have. We will discuss your dental history, but only to find out information that will help us and guide us for future care and treatment. There is no better time to get back on track than right now. Call, email or contact us through our website and Facebook page and we will schedule you an appointment to get started towards a healthy, confident smile.
Q: Do you accept dental insurance?
A: Dr. Jones is an In-Network Provider for Delta Dental Premier and PPO only. However, we will file dental claims to all different insurance companies as a courtesy and convenience to our patients and to expedite the process and get your payment faster. Visit our Insurance Benefits Page for more information.
Q: Why didn't insurance cover my treatment (or pay only a portion)?
A: To get the most complete answer, we suggest contacting your insurance carrier directly. When you receive the "EOB" or "explanation of benefits," call the number they provide you and follow up to make sure you are getting your maximum allowable benefits. If your insurance carrier needs additional information from us (like x-rays or a narrative), we will be happy to send that to them right away. If you still have questions, please call us and we will do our best to answer your questions.
Q: Why does dental treatment cost so much?
A: Read this great article! http://www.cbsnews.com/news/why-your-dentist-costs-so-much/
Q: I'm a very nervous dental patient...are you extra gentle?
A: As a female dentist, Dr. Jones prides herself on keeping you comfortable and informed of every move we make so that you feel well taken care of throughout the entire process. Armed with small, gentle, dexterous hands and a sympathetic and caring demeanor, Dr. Jones and her team will be sure to make each procedure as painless and easy as possible. We always attend to your individual concerns and address your apprehensions so you can feel more at ease.
Q: What if I have a dental emergency?
A: If you are a Patient of Record and are having severe pain or swelling, call our office right away. Dr. Jones will always try to make room in her schedule for our patients that are having an emergency. If you experience an emergency in the evening or on a weekend, call our office and the outgoing message will direct you how to get a hold of Dr. Jones to discuss what can be done.
Q: Do you offer financing?
A: Yes, we offer CareCredit to those patients that need to finance more expensive treatments. Please contact our office for more information on CareCredit, or visit www.carecredit.com. We are also offering a new dental savings membership plan called SmileAdvantage! For patients without insurance or are wanting to get away from dental insurance, this plan may be fore you. Please visit our Finance Options page for additional information.
Q: Can I pay with a credit card?
A: Yes; we accept Visa, MasterCard, Discover and American Express.
Q: If I need to reschedule an appointment, how much notice do you need?
A: We understand that conflicts arise, or unexpected emergencies happen. We ask for a minimum of 24 hours notice to reschedule or cancel an appointment. This allows us to offer your original appointment time to another patient who needs to see us, or is waiting on our cancellation list.
Q: Do you charge a fee for cancellations?
A: We charge a $50 fee if you do not come for your scheduled appointment or cancel with less than 24 hours notice.
Q: When should I start bringing my children to the dentist?
A: The American Academy of Pediatric Dentistry recommends age 1 for the first dental visit. This allows your child to become familiar with our office and staff and have a positive experience. Click on our Children tab under Hygiene for additional information.
Click here for: Dr. Jones' Tips for Infant/Toddler/Child Tooth Care
Q: Is teeth bleaching safe? How do you do it?
A: Yes, if done under the care of your dentist, bleaching has been shown to be a very safe and effective dental treatment to lighten the color of your teeth and give a more aesthetic, whiter appearance. To learn more about the process of whitening, please visit our Tooth Whitening page.
Q: Do you make a mouthguard for sports?
A: Yes, custom fitted sports mouthguards offer the best protection when participating in any sport or recreational activity that may involve contact or a possible fall. Read more about mouthguards.
A: Yes! We are currently accepting patients of all ages (6 months to 100+). The website is full of information about the practice and the services offered. If you are unable to find the answer, please do not hesitate to call us at 913-491-0077, or email us at [email protected].
Q: I haven't been to the dentist in a really long time. What can I expect on my first visit?
A: A lot of welcoming faces! At our office, we have a policy that we will never scold or make you feel bad for not going to a dentist in a long time. There is no need to be embarrassed or ashamed. We look at it as a great opportunity for a fresh start, no matter how long it's been. On your first visit, you can expect a lot of dialogue to discuss your concerns with your teeth, gums, smile and any concerns or apprehensions you might have. We will discuss your dental history, but only to find out information that will help us and guide us for future care and treatment. There is no better time to get back on track than right now. Call, email or contact us through our website and Facebook page and we will schedule you an appointment to get started towards a healthy, confident smile.
Q: Do you accept dental insurance?
A: Dr. Jones is an In-Network Provider for Delta Dental Premier and PPO only. However, we will file dental claims to all different insurance companies as a courtesy and convenience to our patients and to expedite the process and get your payment faster. Visit our Insurance Benefits Page for more information.
Q: Why didn't insurance cover my treatment (or pay only a portion)?
A: To get the most complete answer, we suggest contacting your insurance carrier directly. When you receive the "EOB" or "explanation of benefits," call the number they provide you and follow up to make sure you are getting your maximum allowable benefits. If your insurance carrier needs additional information from us (like x-rays or a narrative), we will be happy to send that to them right away. If you still have questions, please call us and we will do our best to answer your questions.
Q: Why does dental treatment cost so much?
A: Read this great article! http://www.cbsnews.com/news/why-your-dentist-costs-so-much/
Q: I'm a very nervous dental patient...are you extra gentle?
A: As a female dentist, Dr. Jones prides herself on keeping you comfortable and informed of every move we make so that you feel well taken care of throughout the entire process. Armed with small, gentle, dexterous hands and a sympathetic and caring demeanor, Dr. Jones and her team will be sure to make each procedure as painless and easy as possible. We always attend to your individual concerns and address your apprehensions so you can feel more at ease.
Q: What if I have a dental emergency?
A: If you are a Patient of Record and are having severe pain or swelling, call our office right away. Dr. Jones will always try to make room in her schedule for our patients that are having an emergency. If you experience an emergency in the evening or on a weekend, call our office and the outgoing message will direct you how to get a hold of Dr. Jones to discuss what can be done.
Q: Do you offer financing?
A: Yes, we offer CareCredit to those patients that need to finance more expensive treatments. Please contact our office for more information on CareCredit, or visit www.carecredit.com. We are also offering a new dental savings membership plan called SmileAdvantage! For patients without insurance or are wanting to get away from dental insurance, this plan may be fore you. Please visit our Finance Options page for additional information.
Q: Can I pay with a credit card?
A: Yes; we accept Visa, MasterCard, Discover and American Express.
Q: If I need to reschedule an appointment, how much notice do you need?
A: We understand that conflicts arise, or unexpected emergencies happen. We ask for a minimum of 24 hours notice to reschedule or cancel an appointment. This allows us to offer your original appointment time to another patient who needs to see us, or is waiting on our cancellation list.
Q: Do you charge a fee for cancellations?
A: We charge a $50 fee if you do not come for your scheduled appointment or cancel with less than 24 hours notice.
Q: When should I start bringing my children to the dentist?
A: The American Academy of Pediatric Dentistry recommends age 1 for the first dental visit. This allows your child to become familiar with our office and staff and have a positive experience. Click on our Children tab under Hygiene for additional information.
Click here for: Dr. Jones' Tips for Infant/Toddler/Child Tooth Care
Q: Is teeth bleaching safe? How do you do it?
A: Yes, if done under the care of your dentist, bleaching has been shown to be a very safe and effective dental treatment to lighten the color of your teeth and give a more aesthetic, whiter appearance. To learn more about the process of whitening, please visit our Tooth Whitening page.
Q: Do you make a mouthguard for sports?
A: Yes, custom fitted sports mouthguards offer the best protection when participating in any sport or recreational activity that may involve contact or a possible fall. Read more about mouthguards.
